FAQs

FAQs

North Smithfield Auto Body Inc

Have a question about North Smithfield Auto Body Inc or our services? We have the answer. Check out these FAQs and then contact us for more information!

  • What vehicle makes does North Smithfield Auto Body work with?

    North Smithfield Auto Body works with a wide range of makes, including Acura, Audi, Tesla, Cadillac, Chrysler, Dodge, Ford, GM, Honda, Hyundai, Infiniti, Jeep, Kia, Lexus, Mercedes-Benz, Nissan, Toyota, and Volkswagen.

  • Does your shop offer any guarantees or warranties for your work?

    Yes, North Smithfield Auto Body provides a lifetime workmanship guarantee and a 100% customer satisfaction guarantee. Additionally, manufacturer warranties are available.

  • What services does your shop offer?

    We offer a variety of automotive services, including auto body collision and interior repair, auto detailing, pre-owned vehicle sales, paintless dent repair, and commercial and fleet vehicle services.

  • When the insurance company says I can have my vehicle repaired at an insurance company-approved or referral repair facility, do I have to use the insurance company’s facility?

    R.I.G.L. §27-29-4(18) “No insurance company shall interfere with consumer’s freedom to choose a rental agency. No insurance company may require an insured to pay a rental company when the insured has signed a direction to pay.” Additionally, if the accident is not your fault and the other party’s insurance company has accepted responsibility, you are entitled to a rental vehicle that’s comparable to your own while your vehicle is getting repaired. For instance, if you own an SUV, you should be provided with an SUV. However, if you have a Range Rover, the insurance company can provide you with a Ford Explorer or a similar SUV, but it is not required to provide you with an identical vehicle.

  • Can I ask my insurance company to fix my vehicle with original equipment manufacturer (OEM) parts?

    R.I.G.L. §27-10.2-2(b) When a vehicle is less than thirty (30) months from the date of manufacture, “No insurance company may require the use of aftermarket parts when negotiating repairs with any repairer unless the repairer and insurance company have a written consent from the owner to install aftermarket parts.” If your vehicle is less than 30 months old from the date of manufacture, your insurance company cannot require the use of aftermarket parts for the necessary repairs. But if your vehicle is older than 30 months from the date of manufacture, the insurance company may specify that the repairs be completed with aftermarket parts.

  • If I have rental car insurance coverage, will the insurance company pay for my preferred choice of rental car?

    R.I.G.L. §27-29-4(18) “No insurance company shall interfere with consumer’s freedom to choose a rental agency. No insurance company may require an insured to pay a rental company when the insured has signed a direction to pay.” Additionally, if the accident is not your fault and the other party’s insurance company has accepted responsibility, you are entitled to a rental vehicle comparable to your own while your vehicle is being repaired. For example, if you own an SUV, you will be entitled to an SUV. However, if you have a Range Rover, the insurance company can provide you with a Ford Explorer or a similar SUV. The rental vehicle does not have to be identical to your Range Rover.

Share by: